Policies

At Haven Wax Studio, we value your time and appreciate you valuing ours.

The following policies help us provide every client with the highest level of care, professionalism, and service.

Appointment Policy

Appointments are reserved exclusively for you. Please arrive on time to ensure you receive your full service.

If you arrive more than 10 minutes late, your appointment may need to be shortened or rescheduled to avoid delaying the next client.

Cancellation & Rescheduling Policy

We kindly request at least 24 hours' notice if you need to cancel or reschedule your appointment.

Late cancellations and missed appointments may be subject to a cancellation fee.

No-Show Policy

Clients who fail to arrive for their scheduled appointment without notice may be charged 100% of the scheduled service and may be required to prepay for future appointments.

Payment Policy

Payment is due at the time service(s)

We gladly accept

  • Cash

  • Credit Cards

  • Debit Cards

  • Tap to Pay

  • Zelle

Hair Length Policy

For the best results, hair should be approximately minimum ¼ inch long or longer (about the length of a grain of rice).

Hair that is too short may not be long enough for the wax to grip nor remove properly. If your hair is not an appropriate length, your appointment may need to be rescheduled.

Guests & Children

Guests and children are welcome.

Children must remain supervised at all times and respect the studio environment.

To help maintain a comfortable experience for everyone, we kindly ask that no more than one guest and no more than three children accompany you to your appointment.

Health & Skin Safety

Your safety is our priority.

Please inform us before your appointment if you

  • Are using Retin-A, Accutane, or prescription retinoids

  • Have recently had a chemical peel, laser treatment, or microneedling

  • Have open wounds, active infections, or severe skin irritation in the treatment area

  • Have any medical condition that may affect your waxing service

For your safety, services may be modified or declined if necessary.

Refund Policy

Due to the nature of personal care services, all services are final and non-refundable.

Respect Policy

Haven Wax Studio is committed to providing a professional, welcoming, and respectful environment for every client.

Disrespectful, inappropriate, abusive, or sexually inappropriate behavior toward staff will not be tolerated and may result in the immediate termination of the service and refusal of future appointments.

Right to Refuse Service

Haven Wax Studio reserves the right to refuse or discontinue service if doing so is necessary to protect the health, safety, comfort, or well-being of our clients, staff, or business.

Satisfaction Policy

Your satisfaction is important to us. If you have any questions or concerns about your service, please reach out within 24-48 hours.

We are happy to review your concerns and, when appropriate, recommend a solution.