Policies

At Haven Wax Studio, we value your time and appreciate you valuing ours.

The following policies help us provide every client with the highest level of care, professionalism, and service.

Client Consent & Service Agreement

Once your appointment request is confirmed you will receive a Client Consent & Service Agreement form via electronically that must be read and filled out before your scheduling appointment.

Failure to doing so will result in being unable to be serviced and cancelled appointment.

Resulting in deposit loss.

Deposit Policy

Deposits are applied toward service total and are nonrefundable.

Appointment Policy

Appointments are reserved exclusively for you. Please arrive on time to ensure you receive your full service.

Arrive 5-10 minutes early to allow enough time for parking & for your arrival to the studio.

If you arrive more than 10 minutes late, your appointment may need to be shortened or rescheduled to avoid delaying the next client.

Arrivals beyond grace period will result in cancellation and rescheduling.

Resulting in deposit loss.

Cancellation & Rescheduling Policy

We kindly request at least 12 hours notice if you need to cancel or reschedule your appointment.

Late cancellations, less than 12 hrs rescheduling notice, and missed appointments will result in loss of deposit.

No-Show Policy

Clients who fail to arrive for their scheduled appointment without notice may be charged 100% of the scheduled service and may be required to prepay for future appointments.

No shows may result in being unable to book for future services.

Refund Policy

Due to the nature of personal care services, all services are final and non-refundable.

Payment Policy

Payment is due at the time service(s)

We gladly accept

Exact Cash

Credit Cards

Debit Cards

Tap to Pay

Hair Length Policy

For the best results, hair should be approximately minimum ¼ inch long (about the length of a grain of rice) or longer.

Hair that is too short may not be long enough for the wax to grip nor remove properly. If your hair is not an appropriate length, your appointment may need to be rescheduled.

Age Policy

The minimum age for Brazilian services without parental consent is 16 years old.

Under 16 written and or electronic consent from a parent or legal guardian, who must remain on-site throughout appointment is required.

No age limit on all other hair removal services.

Guests & Children

Guests and children are welcome.

Children must remain supervised at all times and respect the studio environment.

To help maintain a comfortable experience for everyone, we kindly ask that no more than one guest and or no more than two children accompany you to your appointment.

Health & Skin Safety

‍ Your safety is our priority. Please inform us before your appointment if you:

• Use of Retin-A, tretinoin, retinol, adapalene, Differin, prescription acne products, exfoliating acids, or other products that may increase sensitivity

• Current or recent use of Accutane or isotretinoin

• A chemical peel, laser treatment, microneedling, dermaplaning, or other professional skin treatment

• Sunburn, prolonged sun exposure, or tanning involving the treatment area

• Open wounds, cuts, rashes, active infections, lesions, severe irritation, or unusually sensitive skin

• Use of blood-thinning medication or medication that may affect the skin or its ability to heal

• Diabetes, impaired circulation, a weakened immune system, a bleeding disorder, or another condition that may affect skin sensitivity or healing

• Allergies or sensitivities to wax, skincare products, fragrances, adhesives, latex, or other ingredients

• Pregnancy or any other medical condition, medication, or treatment that may affect the service.

Please disclose all relevant medications, skincare products, recent treatments, allergies, health conditions, and skin concerns to the best of your knowledge before booking their appointment.

Withholding information or providing inaccurate information may increase the likelihood of an injury or adverse skin reaction.

For your safety, services may be modified or declined if necessary.

First-Time Male Client Policy

Before your appointment can be approved, please email verification requirements via email to mezaaidee@icloud.com

For safety purposes, first-time male client must provide:

• A clear valid photo ID that matches the booking information

• One active social media account matching the same name and ID photo

• A nonrefundable deposit paid with a card in the client’s name

This information is requested for provider safety and will only be used to verify your identity. Please cover your ID number and address before sending.

Male appointments are available only between
9:30 a.m. and 6:30 p.m.

Sexual comments, inappropriate requests, unnecessary exposure, touching the provider, or any other inappropriate behavior will end the appointment immediately.

The service will not be completed, no refund will be given, refusal of future appointments, and law enforcement will be contacted.

Once your identity is verified and your deposit is received, your appointment will be confirmed.

Respect Policy

Haven Wax Studio is committed to providing a professional, welcoming, and respectful environment for every client.

Sexual comments, inappropriate requests, unnecessary exposure, touching the provider, or any other inappropriate behavior will end the appointment immediately/

The service will not be completed, no refund will be given, refusal of future appointments and law enforcement will be contacted.

Right to Refuse Service

Haven Wax Studio reserves the right to refuse or discontinue service if doing so is necessary to protect the health, safety, comfort, or well-being of our clients, staff, or business.

Satisfaction Policy

Your satisfaction is important to us. If you have any questions or concerns about your service, please reach out within 24 hours.

We are happy to review your concerns and, when appropriate, recommend a solution.

Effective date August 27, 2026